One,Provide technical services within the scope of the contract, including training, installation guidance, commissioning and trial production optimization during the performance of the contract;
Second, during the warranty period due to the design of the equipment itself, manufacturing defects caused by various failures, our company promised to free technical service or repair or replacement.
Third, during the warranty period, our company promises to make continuous improvement (including human, material and financial resources) if it fails to meet the technical agreement and contract requirements for the mechanical performance guarantee, quality and consumption of the products supplied. May achieve better results;
Fourth, in the equipment life, to ensure the normal use of equipment. 1 hour immediately after receiving the user service request to respond, within 24 hours to give a clear answer to guide the troubleshooting.
Fifth, in accordance with the agreement between buyers and sellers to provide 12 months quality assurance after-sales service.
Sixth, the company's major cities in the country with after-sales service department to ensure that the first time in a timely manner to track and solve.
Seven, regular user access activities for users to establish maintenance files, for each contact, service, return visit and quality feedback information and other records, and for quality analysis.
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